Privacy isn't a footnote here — it's built into how this site works. This page spells out what we collect, why we collect it, and how it's protected the whole time you're opening a case with us.
Debt Rescue Lab takes the privacy and security of everyone who opens a case with us seriously. This policy covers every bit of personal information we collect — through the website, the case-intake process, and any conversation you have with our team.
Using this site means you've read this Privacy Policy and agree to the practices it describes.
Some of what we collect comes straight from you when you open a case; the rest gets gathered automatically as you use the site. That includes:
What we collect only gets used for the purposes below. We don't sell personal data to advertisers or unrelated third parties — not now, not ever.
We only share your information in specific, limited situations. We will never sell, rent, or trade your personal information to third parties for their own marketing.
This site uses cookies and similar technology to make browsing smoother, understand how people actually use the platform, and improve it over time.
You can manage or disable non-essential cookies through your browser settings whenever you like. Turning some off may change how well parts of the site work for you.
We rely on industry-standard security measures to keep your information safe from unauthorized access, loss, or disclosure — encrypted transmission, secure servers, access controls, and regular security reviews among them.
We hold on to personal data only as long as we actually need it for the purposes described here, or as long as the law requires. Once it's no longer needed, it gets securely deleted or anonymized.
We take every reasonable precaution, but no transmission over the internet is ever completely secure. Use a strong password, and use good judgment about what you share online.
Depending on where you live, you may have certain rights over your personal data. We honor these and respond to verifiable requests within whatever timeframe the applicable law sets.
Got a question about your data, a request to make, or anything else privacy-related? Reach our team here — we aim to respond quickly and openly:
In short: we collect only what's needed to open your case and connect you with your lender, we never sell your data, and you have real rights over what we hold. This page is here so none of that is a mystery.
See also our Terms & Conditions and Accessibility Statement.
Important Disclosures: Debt Rescue Lab is a marketing website that helps consumers reach their own personal loan lender's resolution or hardship team directly, and is not itself a debt settlement company, law firm, credit counseling agency, or lender. We do not provide legal, tax, or credit counseling advice, and we do not negotiate with your lender on your behalf — any change to your loan is agreed solely between you and your lender. There is no fee to use Debt Rescue Lab. Debt resolution and hardship programs are not appropriate for every situation, are not offered by every lender, and are not available in every state — results vary based on your lender, account terms, and financial circumstances, and no specific reduction in your loan balance, timeline, or acceptance into a program is guaranteed by us or by your lender. Pausing payments as part of a resolution strategy may lead to added fees and interest, continued collection calls, or lawsuits, and can significantly lower your credit score. Resolved debt may be reported to the IRS as taxable income. We may be compensated by lenders in our network for connections made through this site. Review the Terms & Conditions and Privacy Policy before submitting any information.